EN

Terms and conditions

CONDITIONS OF SALE

The sale of the products contained in the virtual catalogs referred to on the page www.rossomenta.it is governed by the following General Conditions of Sale formulated in accordance with the legislation on contracts concluded outside commercial premises and in particular by the provisions of Legislative Decree 6 September 2005, n. 206 (Consumer Code). This notice contains the legal terms and conditions that govern the site www.rossomenta.it By accessing the site, users undertake to accept and agree to comply with all the conditions contained in this declaration. www.rossomenta.it reserves the right to ask users who do not accept or do not intend to comply with these terms, to refrain from using the website. Access to the site and related services is intended for personal use only. At any time www.rossomenta.it can modify the contents of the site itself, including the commercial conditions expressed therein, without giving any notice.

CONTRACTORS

The purchase agreement will be considered carried out between:

- ITALMIND s.r.l., with registered office in Largo Giorgio La Pira, 10 - 51010 Massa e Cozzile (PT) ITALY, REA PT-181217, VAT number 03426930131

- Customer: the person (natural or legal person) who through the website www.rossomenta.it has transmitted an order that has been accepted by Italmind srl, the application of any other contractual conditions is excluded, even if not expressly disclaimed by Italmind srl .

APPLICATION OF THE GENERAL CONDITIONS OF SALE

By completing the pre-established formalities to place the purchase order, the Customer declares to have taken note of the formalities and to fully accept the general conditions of sale. The general conditions of sale may be modified over time by www.rossomenta.it, any changes will become valid with the publication on the site. The conditions in force at the time of purchase will apply to each contract.

DESCRIPTION OF THE SALE OF THE PRODUCTS

By ordering the desired goods you place a binding order for the purpose of concluding a contract, which we accept without further confirmation by sending the goods to you.

All orders placed by you are subject to acceptance by us. We may decide not to accept your orders for any reason without any obligation to you. It is understood that with regard to each order placed by you, the products will be sold to you for personal use only and may not be resold or distributed by you to third parties or in any case purchased for commercial purposes or in the exercise of an economic activity.

The execution and content of the supply are based on the conditions selected and indicated by you. The contract is concluded under the conditions valid from time to time for the specific offer (price, shipping costs).

www.rossomenta.it declines all responsibility for the possibility that, due to a particular configuration of the computer used by the customer or its malfunction, the colors of the products displayed on the site may slightly differ from the original ones.

It is understood that the execution of the order is subject to the actual availability of the products. In case of lack of availability of the product and / or in case of non-acceptance of the order, www.rossomenta.it will promptly inform the Customer and reimburse the same if the payment has already been made. Orders sent by persons who have not reached the age of majority will not be accepted.

PRICES AND CURRENCY

All the prices indicated on this website are expressed in Euros and include the VAT percentages. Prices do not include transport costs. All the aforementioned costs (delivery and packaging and / or special packaging) not included in the prices of the products published on the site will be indicated separately in the order summary.

www.rossomenta.it constantly checks that all the prices indicated on the site are correct, without however guaranteeing the absence of errors. In the event that an error is found in the price of a product, www.rossomenta.it will give the Customer the opportunity to reconfirm the purchase of the products at the correct price or to cancel it.

Furthermore, for deliveries to be made in the Other States, to Campione d'Italia, Livigno, the Channel Islands and the Canary Islands, the prices of the Products published on the website are always intended not to include:

- any taxes and / or sales taxes;

- any taxes and / or customs duties;

- any other tax and / or charge applicable to the delivery of the ordered products.

The Customer will be required to pay all taxes and customs duties applicable in the country of delivery of the ordered products. Any and all charges or costs relating to customs clearance of the delivered products will remain the exclusive responsibility of the recipient of the delivery.

PAYMENT BY PAYPAL

In order to prevent internet fraud, the payment made through the website www.rossomenta.it is managed online through the tools offered by PayPal. This company is responsible for the storage and automatic processing in a protected environment of the information relating to each order, including financial information. All financial information such as credit card number, expiration date, etc. are directly managed by PayPal which guarantees the safety of online transactions.

www.rossomenta.it is not aware of the details of the credit card and is therefore unable to file or keep them in any way.

For this reason www.rossomenta.it delegates support to its customers throughout the payment process to PayPal (www.paypal.com) itself. In the event that, for any reason, the debiting of the amounts due by the customer proves impossible, the sales process is automatically canceled and the sale automatically resolved.

The official currency of www.rossomenta.it is the Euro. For countries that do not adhere to the Euro, the exchange depends on the customer's credit card operator.

BILLING

Inside the package received you will find the summary of the order with the description of the products and the total cost. The sale of products on the internet is comparable to mail order, therefore the provision contained in art. 2, letter oo), of the DPR 21.12.1996, n. 696, which provides for exemption from the obligation to issue a receipt or tax receipt.

In the event that you wish to request an invoice, you can communicate the necessary data (Company Name, Address, VAT number and / or Tax Code) to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. immediately after placing the order.

PHOTOS AND PRODUCT DESCRIPTIONS ARE PROTECTED BY COPYRIGHT

Images, photographs and product descriptions are protected by copyright and may not be used by third parties without our consent.

RETURNS

We hope that the product has met the needs and expectations, but otherwise the customer can request a refund or return of the item in compliance with the Right of Withdrawal (Legislative Decree 206/05).

We give the possibility to return the goods within 14 days from the date of shipment for exchange or refund as long as the customer first contacts www.rossomenta.it by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or

by phone at +39 055 5380123 (Hours Monday-Friday / 8: 30-12: 00; 14: 30-17: 30) and await our authorization.
Returns that are not previously authorized will not be accepted.

www.rossomenta.it recognizes the right to return purchased items, as long as they are intact and not worn. We will carry out checks on all returned products. We will not accept product returns if:

- the product shows visible signs of use;

- the product is damaged due to the return transport.

Please return the purchased product in its original packaging which is to be considered in all respects an integral part of the product itself and which must not have been damaged and / or altered in any way, with any accessories and leaflets.

PROCEDURE FOR EXCHANGE GOODS

To request the authorization for the exchange of goods, the Customer must:

1. Send a request, within 14 days from the date of receipt of the order, to This email address is being protected from spambots. You need JavaScript enabled to view it., in which you must specify:

◦ the order number;

◦ the codes of the items you intend to change and the related reasons (for example: Size too large, size too small, too white, etc.);

◦ the data of the new items that you intend to change with those purchased (for example: Color, size);

◦ your data: company name, collection address, telephone number, e-mail address;

◦ the day and time slot in which it is available at the address indicated.

If the items are available in stock it will be possible to proceed with the exchange.

Once the request has been received, which complies with the regulations previously indicated, www.rossomenta.it will send the Customer an email with the authorization confirmation and will personally send the Courier for collection.

RETURN WITH REFUND PROCEDURE

If the customer is not satisfied with the products received and wishes to return them, he must follow the following steps:

1. Send a request, within 14 days from the date of receipt of the order, to This email address is being protected from spambots. You need JavaScript enabled to view it., in which you must specify:

◦ the order number;

◦ the codes of the items it intends to return and the related reason;

◦ your data: company name, collection address, telephone number, e-mail address.

After receiving the request, which must comply with the regulations previously indicated, www.rossomenta.it will send the customer a written confirmation by email with the authorization, the Return Authorization Number (R.A.N.) and the shipping address of our warehouse. .

The customer can independently choose the courier with which to make the shipment which will be at his own expense.

In case of loss during the return the costs will not be reimbursed. We recommend that you return all items using a transport company that provides a shipment tracking service. Returns of items purchased will not be accepted without having previously followed the procedure indicated above.

At this point, all returned items are inspected and must comply with all the parameters listed in the return procedure. www.rossomenta.it reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our returns policy.

www.rossomenta.it reserves the right to refuse unauthorized returns. However, the acceptance of these returns involves a charge equal to 10% of the value of the returned goods.

In all cases where the withdrawal is not legitimately and validly exercised by the customer, www.rossomenta.it will return the product to the customer, at the customer's risk and expense. In the event that the returned products are damaged during transport for redelivery to www.rossomenta.it, the customer will be informed of the damage detected within the second working day of receipt of the products, in order to allow the customer to inform the forwarder in turn and assert its reasons against the latter and, at the same time, return the products damaged in the course of transport to the customer, at the risk and expense of the customer. In the event that the customer receives defective goods, or that errors occur in shipments by www.rossomenta.it, it is required to follow the same instructions above, www.rossomenta.it reserves the right to request photographic proofs before sending authorize returns for defective goods and bear the shipping costs for returning the goods to their premises.

If the withdrawal is exercised in accordance with the provisions of current legislation (Legislative Decree no. 185/99), www.rossomenta.it will refund the sums paid by the customer. The refund will be made free of charge, in the shortest possible time and in any case within thirty days from the date on which www.rossomenta.it became aware of the customer's exercise of the right of withdrawal.

For any questions regarding exchanges and returns, please do not hesitate to contact our customer service:

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +39 055 5380123 (Hours Monday-Friday / 8: 30-12: 00; 14: 30-17: 30)

SHIPMENTS

Shipping takes place via Express Courier.

Upon arrival of the goods, customers are asked to carefully inspect the package before signing as proof of delivery of the shipment. If for any reason the package should appear tampered with, customers are asked to sign the receipt with reservation, or to refuse delivery.

If for any reason the shipment fails to be successfully delivered to the address provided by the customer in the commercial contract, the package risks being returned to the sender at the customer's expense. These amounts will be deducted from any refund due to the customer by www.rossomenta.it.

Www.rossomenta.it shipments are insured free of charge against theft and accidental damage. Once the shipment reaches its destination, the insurance loses its validity.

DELIVERY TIMES FOR ITALY

The order will be shipped within 48 working hours from the time of receipt.
In particular, the order will be processed the day following the receipt of the order and delivered within 48 hours.
In case of shipments to particular areas or islands, delivery will take place in 72 hours.

ABROAD

Delivery also takes place abroad, the products will be delivered to you in 3-5 working days depending on the area.

For shipments to Italy and Europe there are no customs fees or other, while for shipments outside the European Union, customs fees or duties may be applied depending on the rules applicable in the country of destination.

Orders sent to destinations outside the European Union may be subject to import taxes which must be paid to the local customs authorities. The possible taxation of the order and the amount of the duty depend on the value of the order and the country of delivery. You can contact the customs authorities of the destination country for more information. www.rossomenta.it will not be responsible for any duties and taxes to be paid to the customs authorities of the destination country. Any duties and taxes must be paid by the recipient upon receipt of the package.

ATTENTION

In the event that it is impossible to partially or totally fulfill an order you will be informed as soon as possible by email.

APPLICABLE LAW AND JURISDICTION

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the customer, if located in the territory of the State.

General conditions of sale updated on 08/11/2021.


© 2017-2022 Italmind S.r.l.